Refund policy

RETURNS & REFUNDS

We want you to be happy with your Brickwork Orange purchase. If something isn’t right, please get in touch and we’ll do our best to sort it out.

CHANGE OF MIND

Please choose carefully, as we do not generally offer returns or refunds for change-of-mind purchases.

If you contact us before your order has been dispatched, we may be able to cancel or change your order. Once an order has been dispatched, it may no longer be possible to cancel it.

PRE-LOVED ITEMS

Some of the LEGO® sets, minifigures and other items we sell are pre-loved. We do our best to clearly describe their condition and note any known missing pieces, wear, damage or other imperfections in the product listing.

Because pre-loved items have had a life before Brickwork Orange, reasonable signs of previous use are to be expected and are not considered faults where they have been disclosed or are consistent with the item's description and condition.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives faulty, damaged, significantly different from its description, or you receive the wrong item, please contact us as soon as reasonably possible with your order number and, where helpful, photographs of the issue.

We’ll work with you to provide an appropriate remedy in accordance with the New Zealand Consumer Guarantees Act 1993.

Depending on the circumstances, this may include a repair, replacement, refund or another appropriate remedy.

CUSTOM & PERSONALISED ITEMS

Because custom and personalised products are made or prepared specifically for you, we do not accept change-of-mind returns on these items.

This does not affect your rights where an item is faulty, damaged, not as described or otherwise fails to meet the guarantees required by New Zealand law.

RETURN SHIPPING

Please contact us before returning an item so we can provide return instructions.

Where an item is confirmed to have a problem covered by the Consumer Guarantees Act, we will meet reasonable return costs where required. For any return we agree to accept outside those circumstances, return shipping costs may be the customer's responsibility.

YOUR RIGHTS

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.